Call Center Representative

Four Seasons Heating, Air Conditioning, Plumbing, & Electric; Chicago (IL); On-site; USD 11,700 - 14,300; Full time

Benefits offered by this job

Health insurance

401K with 3% match

Paid vacation

Free life insurance

Free vision insurance

Free dental insurance

Incentives based on performance

Job summary

A leading company in the HVAC industry is seeking a Call Center Representative in Chicago. Candidates will support customers by addressing inquiries and assisting with various tasks in a fast-paced environment. This role offers opportunities for development and includes a comprehensive benefits package.

Qualifications

• 1-2 years of experience in customer service.
• Flexibility for on-call responsibilities may be necessary.
• Ability to perform well under pressure.

Responsibilities

• Identify, research, and resolve customer questions.
• Complete call logs and reports.
• Recognize and document trends in customer calls.

Skills

Multitasking

Communication

Organizational Skills

Customer Support

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Join to apply for the Call Center Representative role at Four Seasons Heating, Air Conditioning, Plumbing, & Electric

5 months ago Be among the first 25 applicants

Join to apply for the Call Center Representative role at Four Seasons Heating, Air Conditioning, Plumbing, & Electric

The ideal applicant should have 1-2 years of experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including some evenings and weekends, especially during peak weather. If you are someone who adds value through flexibility and the ability to perform well under pressure, then we look forward to meeting you!

Pay & Benefits:

• $13 per hour starting pay, plus incentives. Hourly rate assigned based on experience.
• Health insurance - Blue Cross, Blue Shield
• 401K with minimum 3% match
• Free life insurance - 25K
• Free vision insurance
• Free dental insurance
• Paid vacation and holidays
• Opportunity for advancement!
  
  
  

Requirements:

• Ability and willingness to learn and multi-task
• Experience and knowledge in Microsoft Excel, Access, and Word
• Excellent organizational and documentation skills
• Excellent communication skills both verbal and written
• Excellent and confident customer support skills and positive disposition
• Flexibility for On-Call responsibilities
• Ability to handle high call volume
  
  
  

Tasks Include, But Not Limited To :

• Identify, research, and resolve customer questions
• Complete call logs and reports
• Recognize, document, and alert supervisor of trends in customer calls
• Recommend process improvements
• Transfer calls correctly to the appropriate staff when necessary
• Provide customers with basic information regarding the nature of our business
• "Other duties as required."
  
  
  

Reasonable Accommodation:

Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.

Covid-19/Coronavirus update:

Four Seasons will remain open as an essential business to service the Chicagoland area. Through continuous and careful planning, we continue to adapt to the quickly changing landscape of the world today to maintain the safest work environment for our employees. We have hand sanitizer at all work stations and we provide Personal Protective Equipment (PPE) which include face masks and gloves to all employees to help insure their health & safety in these uncertain times.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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