Hybrid Customer Service Pro - Grow & Earn

Mattioni Plumbing, Heating & Cooling, Inc.; Downingtown (Chester County); Hybrid; USD 23,419,000 - 37,195,000; Full time

Benefits offered by this job

Competitive pay and bonus program

Company-sponsored healthcare

Dental/vision plans

Paid time off

Paid maternity/paternity leave

401(k) with company match

On-demand pay program

VIP Mattioni membership

Employee discount

New technology (laptop) and software

Employee referral program

Company SWAG

Company events

Ongoing training

Career advancement

Hybrid schedule

Job summary

Mattioni Plumbing, Heating & Cooling, Inc. in Downingtown, PA is seeking a Customer Service Representative to turn incoming calls into booked service appointments. You will learn the script, support dispatch, and help maintain the customer database with accurate records.

This full-time hybrid role offers a competitive hourly wage with bonus opportunities, company healthcare, 401(k) with match, paid time off, and opportunities for growth within a family-owned team.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call-center setting preferred.
• Ability to learn and follow a call script and procedures.

Responsibilities

• Promote customer satisfaction by converting incoming customer calls into booked service appointments.
• Learn the call script to sound professional and authentic when speaking with customers.
• Participate in training to grow and develop as a professional.
• Maintain and update the customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Skills

Customer service

Communication

Time management

Education

High school diploma or equivalent

Job description

Mattioni Plumbing, Heating & Cooling, Inc. in Downingtown, PA is seeking a Customer Service Representative to turn incoming calls into booked service appointments. You will learn the script, support dispatch, and help maintain the customer database with accurate records.

This full-time hybrid role offers a competitive hourly wage with bonus opportunities, company healthcare, 401(k) with match, paid time off, and opportunities for growth within a family-owned team.