Customer Service Pro - Inbound Scheduling & Growth

S&J Plumbing; Arlington Heights (IL); On-site; USD 57,308,000 - 100,289,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Paid Training

Career growth

Job summary

S&J Plumbing in Arlington Heights, IL is seeking a Customer Service Representative to be the first point of contact and turn inbound calls into scheduled service appointments while delivering top-tier service.

3+ years in customer service, multi-line phone experience, and strong CRM/data-entry skills are required. Join a team with a supportive culture, growth opportunities, and competitive pay.

Qualifications

• 3+ years of customer service experience in a call center or high-volume environment.
• Experience handling multi-line phone systems.
• Strong computer skills including CRM systems, typing and data entry.
• Excellent communication and listening skills.
• Highly organized with strong attention to detail and follow-through.
• Ability to build trust and connect with customers quickly.
• Positive, driven attitude in a fast-paced, goal-oriented environment.
• Team player with a competitive edge and desire to succeed.
• Flexibility and adaptability.
• Military experience welcomed and valued.

Responsibilities

• Answer inbound calls and schedule plumbing service appointments.
• Use proven call scripts while maintaining a natural, personable tone.
• Build rapport with customers and create a positive first impression.
• Accurately enter and update customer information in our system.
• Communicate effectively with dispatch and internal teams.
• Handle customer concerns with professionalism and empathy.
• Support outbound calling efforts to follow up and maximize booking opportunities.
• Participate in ongoing training and coaching to improve performance.

Skills

CS Experience

Multi-line Phones

CRM Skills

Communication

Detail-Oriented

Rapport Building

Fast-paced

Team Player

Flexibility

Military Friendly

Tools

CRM Systems

Job description

S&J Plumbing in Arlington Heights, IL is seeking a Customer Service Representative to be the first point of contact and turn inbound calls into scheduled service appointments while delivering top-tier service.

3+ years in customer service, multi-line phone experience, and strong CRM/data-entry skills are required. Join a team with a supportive culture, growth opportunities, and competitive pay.