Hybrid Client Success Specialist

Location Services; Indianapolis, Northern (IN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Location Services is hiring a Client Team Representative for a hybrid role in Indianapolis, IN. The primary duties include handling client and debtor requests via phone, performing data entry, and routing complex requests to the appropriate team using VRM, RepoRoute, and Freshdesk.

The role requires a minimum of an associate degree or equivalent, at least one year in a call center or customer service setting, and strong Microsoft Office skills.

Qualifications

• Associates Degree or equivalent from a two-year college or technical school.
• At least one year of call center, customer service or industry-related experience.
• Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel.

Responsibilities

• Support and fulfill client and debtor requests via company phone system.
• Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team.
• Support and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk).
• Provide initial review of new addresses provided by client to determine if action is needed.
• Communicate with our clients in clear and precise manner to focused on request fulfillment.
• Communicate results and areas of opportunity to leadership.
• Provide daily, weekly, and monthly reporting to management.
• Must possess a professional phone demeanor.
• Excellent written and verbal communication skills.
• Ability to work in an ever-changing environment focused on providing exceptional service.
• Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects.

Skills

Customer service experience

Professional communication

Education

Associates Degree or equivalent

Tools

Microsoft Office

Outlook

PowerPoint

Word

Excel

Job description

Location Services is hiring a Client Team Representative for a hybrid role in Indianapolis, IN. The primary duties include handling client and debtor requests via phone, performing data entry, and routing complex requests to the appropriate team using VRM, RepoRoute, and Freshdesk.

The role requires a minimum of an associate degree or equivalent, at least one year in a call center or customer service setting, and strong Microsoft Office skills.