Hybrid Customer Service & Fulfillment Specialist

Bay Valley Foods; De Pere (WI); Hybrid; USD 23,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation & benefits

401(k) with 5% employer match

Paid time off: 2 weeks vacation + 5+?

Tuition reimbursement / DevelopU

Employee Resource Groups

Job summary

TreeHouse Foods is seeking a Specialist, Customer Service & Fulfillment for the De Pere, WI facility. The role focuses on serving as a liaison between customers and internal teams to ensure seamless order processing and satisfaction across diverse channels, including international, bulk, retail, contract, and food service.

The specialist will drive end-to-end order processing, monitor inventory with SAP/BI tools, and collaborate with supply chain, sales, and IT to optimize service levels and

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, or a related field is preferred.
• Minimum of 2 years' experience in customer service, preferably within a related field.
• Strong written and verbal communication skills are essential.
• Ability to make sound, service-oriented decisions.

Responsibilities

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Complete assigned projects and tasks that support departmental goals and initiatives.

Skills

Customer service

Communication

Order processing

Education

Bachelor's degree in Supply Chain, Business Administration, or related field

Tools

SAP

BI tools

Job description

TreeHouse Foods is seeking a Specialist, Customer Service & Fulfillment for the De Pere, WI facility. The role focuses on serving as a liaison between customers and internal teams to ensure seamless order processing and satisfaction across diverse channels, including international, bulk, retail, contract, and food service.

The specialist will drive end-to-end order processing, monitor inventory with SAP/BI tools, and collaborate with supply chain, sales, and IT to optimize service levels and