Specialist, Customer Service & Fulfillment

Bay Valley Foods; De Pere (WI); Hybrid; USD 23,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation & benefits

401(k) with 5% employer match

Paid time off: 2 weeks vacation + 5+?

Tuition reimbursement / DevelopU

Employee Resource Groups

Job summary

TreeHouse Foods is seeking a Specialist, Customer Service & Fulfillment for the De Pere, WI facility. The role focuses on serving as a liaison between customers and internal teams to ensure seamless order processing and satisfaction across diverse channels, including international, bulk, retail, contract, and food service.

The specialist will drive end-to-end order processing, monitor inventory with SAP/BI tools, and collaborate with supply chain, sales, and IT to optimize service levels and

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, or a related field is preferred.
• Minimum of 2 years' experience in customer service, preferably within a related field.
• Strong written and verbal communication skills are essential.
• Ability to make sound, service-oriented decisions.

Responsibilities

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Complete assigned projects and tasks that support departmental goals and initiatives.

Skills

Customer service

Communication

Order processing

Education

Bachelor's degree in Supply Chain, Business Administration, or related field

Tools

SAP

BI tools

Job description

Employee Type:

Full time

Location:

WI De Pere

Job Type:

Customer Service

Job Posting Title:

Specialist, Customer Service & Fulfillment About Us:

About Us:

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values- Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain:

• Competitive compensation and benefits program with no waiting period - you're eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

Job Description:

About the Role:

We are seeking a Specialist, Customer Service & Fulfillment, for our De Pere, WI office. The Specialist, Customer Service & Fulfillment serves as a liaison between customers and internal teams, including supply chain, brand, sales, transportation, warehousing, credit, and IT. This position supports seamless order processing and customer satisfaction across multiple channels, including international, bulk, retail, contract, industrial, and food service.

You'll add value to this role by performing various functions including, but not limited to:

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Complete assigned projects and tasks that support departmental goals and initiatives.

Important Details:

This is a full-time, hybrid role based in De Pere, WI operating on first shift.

The anticipated compensation for this position ranges from $ 16.35 - 30.29 USD per hour. This is the lowest to highest pay we in good faith believe we would pay for this role at the time of this posting. An employee's position within the pay range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. For certain roles, the successful candidate may be eligible for an annual discretionary merit compensation award or bonus.

You'll fit right in if you have:

Bachelor's degree in Supply Chain, Business Administration, or a related field is preferred.

Minimum of 2 years' experience in customer service, preferably within a related field.

Strong written and verbal communication skills are essential.

Ability to make sound, service-oriented