Hybrid CS & Fulfillment Specialist – De Pere

TreeHouse Foods, Inc.; De Pere (WI); Hybrid; USD 23,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent benefits from day one

Paid time off and holidays

Job summary

TreeHouse Foods, Inc. in De Pere, WI is seeking a Specialist, Customer Service & Fulfillment to serve as a liaison between customers and internal teams including supply chain, sales, warehousing, and IT.

The role supports order processing and customer satisfaction across multiple channels. Requirements include a bachelor’s degree in a related field (preferred), minimum 2 years of customer service experience, strong communication skills, English proficiency, and SAP knowledge is a plus.

Qualifications

• Bachelor’s degree in Supply Chain, Business Administration, or related field preferred.
• Minimum of 2 years’ experience in customer service.
• Strong written and verbal communication skills; English proficiency required; SAP knowledge preferred.

Responsibilities

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with internal and external partners to resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and BI tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, influencing KPIs.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Complete assigned projects and tasks that support departmental goals and initiatives.

Skills

Customer service

Communication

Attention to detail

Spanish language

Education

Bachelor’s degree in Supply Chain, Business Administration, or related field

Tools

SAP

Microsoft Office

Job description

TreeHouse Foods, Inc. in De Pere, WI is seeking a Specialist, Customer Service & Fulfillment to serve as a liaison between customers and internal teams including supply chain, sales, warehousing, and IT.

The role supports order processing and customer satisfaction across multiple channels. Requirements include a bachelor’s degree in a related field (preferred), minimum 2 years of customer service experience, strong communication skills, English proficiency, and SAP knowledge is a plus.