Consumer Affairs Specialist, Hybrid & Customer Advocate

Winland Foods, Inc.; De Pere (WI); Hybride; USD 22 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k) with match

STD/LTD/AD&D/Life

HSA

FSA

EAP

Hospital indemnity

Accident Insurance

Identity and Fraud Protection Plan

Legal

Critical Illness

Résumé du poste

Winland Foods, Inc. is seeking a Consumer Affairs Specialist in De Pere, WI. This hybrid role focuses on responding to customer inquiries and resolving complaints to protect the brand and improve satisfaction.

You will collaborate with QA, document case histories in the CRM, and provide clear, timely updates to consumers and customers. The position requires strong communication, problem-solving abilities, and a willingness to travel up to 25% as needed.

Qualifications

• High School diploma or equivalent required; college certificate preferred.
• Experience in a customer service environment is required.
• Strong written and verbal communication skills are essential.
• Ability to work in a hybrid office setting and manage multiple tasks.

Responsabilités

• Assist customers/consumers by researching and resolving questions about Winland Foods products.
• Investigate complaints with plant QA Managers to identify root cause and corrective actions.
• Document case details in CRM with notes, product info, and investigation results.
• Communicate investigation findings and actions in writing and by phone to customers.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Active listening

Formation

High School diploma or equivalent

College certificate

Outils

Emplifi CRM

MS Office

Description du poste

Winland Foods, Inc. is seeking a Consumer Affairs Specialist in De Pere, WI. This hybrid role focuses on responding to customer inquiries and resolving complaints to protect the brand and improve satisfaction.

You will collaborate with QA, document case histories in the CRM, and provide clear, timely updates to consumers and customers. The position requires strong communication, problem-solving abilities, and a willingness to travel up to 25% as needed.