Hybrid Drop Ship Specialist — Fulfillment & Data

Imperial Supplies LLC; Green Bay (WI); Híbrido; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, dental, and vision coverage

6% 401(k) company contribution

18 days PTO + 7 holidays

Short-term disability

Life insurance

Tuition reimbursement

Employee discounts

Professional development opportunities

Descripción de la vacante

Imperial Supplies LLC is seeking a Drop Ship Support Specialist in Green Bay, Wisconsin. The role focuses on product availability, order fulfillment, and customer success in a hybrid work setting, interfacing with suppliers, sales teams, and internal partners to ensure accurate and timely deliveries.

You will handle data integrity across systems like SAP, resolve discrepancies, and contribute to process improvements that drive customer satisfaction and revenue growth.

Formación

• High School Diploma or equivalent.
• 1-3 years of experience in purchasing, customer service, product management, sales, operations, procurement, or a related field.
• Post-secondary technical education preferred.
• Experience with SAP or ERP systems is a plus.

Responsabilidades

• Serve as the primary contact for drop ship product availability and open order inquiries.
• Collaborate with suppliers, sales teams, Grainger partners, and internal stakeholders to resolve fulfillment challenges.
• Maintain data accuracy across multiple systems including SAP and Grainger platforms.
• Research and resolve order, shipping, invoicing, and inventory discrepancies.
• Make sound business decisions balancing customer experience, revenue, and efficiency.
• Monitor unshipped orders to accelerate fulfillment and invoicing.
• Create reports and identify opportunities to improve order completion and revenue.

Conocimientos

Critical thinking

Attention to detail

Communication

Multi-tasking

Excel

PowerPoint

SAP

Teamwork

Educación

High School Diploma or equivalent

Post-secondary technical education

Herramientas

SAP

ERP systems

Descripción del empleo

Imperial Supplies LLC is seeking a Drop Ship Support Specialist in Green Bay, Wisconsin. The role focuses on product availability, order fulfillment, and customer success in a hybrid work setting, interfacing with suppliers, sales teams, and internal partners to ensure accurate and timely deliveries.

You will handle data integrity across systems like SAP, resolve discrepancies, and contribute to process improvements that drive customer satisfaction and revenue growth.