Hybrid Customer Service & Fulfillment Specialist

TreeHouse Foods; De Pere (WI); Hybrid; USD 23,000 - 42,000; Full time

Benefits offered by this job

401(k) with 5% employer match

Paid time off

Two weeks vacation increasing to three

Tuition reimbursement

DevelopU training platform

Inclusive team environment

Job summary

TreeHouse Foods seeks a Specialist, Customer Service & Fulfillment in De Pere, WI on the first shift. You will be the liaison between customers and internal teams, handling order entry, shipment coordination, and multi-channel inquiries to ensure timely delivery.

The role requires at least a 2-year background in customer service, a bachelor’s in a related field preferred, strong communication, and proficiency in SAP; Spanish is a plus.

Qualifications

• Bachelor’s degree preferred in Supply Chain, Business Admin or related field.
• Minimum 2 years of customer service experience, preferably in a related field.
• Strong written and verbal communication skills in English; bilingual (Spanish) preferred.
• Ability to make service-minded decisions with financial implications.

Responsibilities

• Provide exceptional customer service across multiple channels and inquiries.
• Develop and maintain relationships with internal and external partners.
• Understand end-to-end sales process from order entry to shipment.
• Perform order-entry tasks manually or via EDI; monitor and manage orders using SAP and BI tools.
• Analyze reports to improve customer service metrics and fulfillment efficiency.

Skills

Customer service

Order processing

Communication

Multichannel support

SAP

BI tools

Education

Bachelor’s degree in Supply Chain or related field

Tools

Microsoft Office

SAP

Job description

TreeHouse Foods seeks a Specialist, Customer Service & Fulfillment in De Pere, WI on the first shift. You will be the liaison between customers and internal teams, handling order entry, shipment coordination, and multi-channel inquiries to ensure timely delivery.

The role requires at least a 2-year background in customer service, a bachelor’s in a related field preferred, strong communication, and proficiency in SAP; Spanish is a plus.