Customer Service/Expeditor Support Representative

CCA GLOBAL PARTNERS; Earth City (MO); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid schedule

In-office training ~90 days

Job summary

CCA Global Partners in St. Louis is seeking a Customer Service/Expeditor Support Rep to support and engage with small business members, ensuring timely data submission and efficient coordination of job assignments related to insurance programs.

The role includes frontline phone support, collaboration with contractors and carriers, and ongoing program timeline guidance. Hybrid work with in-office training of about 90 days.

Qualifications

• High school diploma; associate degree preferred.
• 1-2 years’ business-related experience and/or customer service experience; insurance industry experience preferred.
• Comfort level with coaching sessions over the phone with contractors.
• Ability to quickly learn new complex software programs.
• Basic math, computer literacy and MS Office skills.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Communicate with members to ensure timely submission of all required job assignment data as per program requirements.
• Provide support for and collaborate with contractors, stores, and insurance partners to investigate, identify, and resolve issues with estimate submittals, job timelines, zip service areas, work classifications/trades, participation and active status in programs, contact changes, payments, and assignments or reassignments.
• Provide incoming frontline phone support to members and insurance carrier partners to assist with issues as outlined above.
• Perform routine review of contractors/stores performance statistics to assure compliance with required program standards, providing improvement coaching as needed.
• Provide ongoing support for program timeline requirements, guidelines and expectations, best practices and any additional support/information as needed.
• Contact carrier partners for estimate approvals, additional assignments, and payments as well as handle escalated claim issues to resolution and assist with estimate documentation needs as needed.

Skills

Customer service

Communication

Learn new software

Microsoft Office

Team collaboration

Education

High school diploma; Associate in Business Administration preferred

Tools

Microsoft Office

Job description

At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact.

Tired of retail customer service? Come put those skills to work 8a to 5p with no weekends! Landing that perfect dream job could be right under your nose as a Customer Service/Expeditor Support Rep in our St. Louis Office. We are seeking a customer service-driven professional and strong communicator to support and proactively engage with our small business members (contractors and flooring store owners), ensuring timely updates and efficient coordination of job assignments related to insurance program participation.

In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays after an initial in-office training period of approximately 90 days.

Our Customer Service/Expeditor Support Rep will:

• Communicate with members to ensure timely submission of all required job assignment data as per program requirements.
• Provide support for and collaborate with contractors, stores, and insurance partners to investigate, identify, and resolve issues with estimate submittals, job timelines, zip service areas, work classifications/trades, participation and active status in programs, contact changes, payments, job notifications, and assignments or reassignments.
• Provide incoming frontline phone support to our members and insurance carrier partners to assist with issues as outlined above.
• Perform routine review of contractors/stores performance statistics to assure compliance with required program standards, providing improvement coaching as needed.
• Provide ongoing support for program timeline requirements, guidelines and expectations, best practices and any additional support/information as needed.
• Contact carrier partners for estimate approvals, additional assignments, and payments as well as handle escalated claim issues to resolution and assist with estimate documentation needs as needed.

Do our requirements match YOUR background?

• High school diploma: Associate’s in Business administration preferred.
• 1-2 years’ business-related experience and/or customer service experience; Insurance industry and/or customer service experience preferred.
• Comfort level of interacting and having coaching sessions with contractors on the phone.
• Ability to easily learn new complex software programs.
• Basic math knowledge, personal computer, and Microsoft Office skills.
• Excellent interpersonal, verbal, & written communication skills.
• Ability to work 9a-6p schedule Monday through Friday

How we take care of YOU

• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.

Embrace the CCA Way:

We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.

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