Customer Service & Operations College Co-op-Stevens Point, WI

Sentry; Stevens Point (WI); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Hybrid schedule

Meal stipend

Laptop and monitors provided

Competitive pay

Job summary

Sentry in Stevens Point, Wisconsin is seeking a motivated CS&O Co-op to gain hands-on experience in the insurance industry while supporting our customers during claims.

The role blends in-office collaboration with remote work on select days, offers mentorship, and opportunities to shadow teams. Ideal for students aiming for a long-term career with Sentry and developing professional skills.

Qualifications

• Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College.
• Expected graduation date May 2028 through May 2029.
• Available for 15-19 hours per week during the semester, up to 40 hours during summer or breaks.
• In good academic standing; leadership potential.
• Active learning mindset and willingness to develop new skills and industry knowledge.
• Ability to work in a team atmosphere; punctual and dependable.
• Spanish bilingual skills a plus with additional compensation.

Responsibilities

• Be the initial contact in Sentry’s Claims Contact Center for incidents.
• Meet department phone KPIs as part of the team.
• Process claims for policyholders and claimants over the phone.
• Assist with processing claims received online or by mail.
• Attend weekly team huddles and engagement activities.
• Job shadow and network based on career interest.

Skills

Verbal communication

Written communication

Teamwork

Leadership potential

Spanish language

Education

Enrolled full-time at UW-Stevens Point

Enrolled full-time at Mid-State Technical College

Expected graduation May 2028–May 2029

Job description

Sentry is seeking motivated college students for our Customer Service & Operations (CS&O) Co-op in Stevens Point, WI.

This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students’ career interests.

As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports. As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical support for the processing of claims.

This role is planned to begin in mid to late July for the Fall 2027/Spring 2028 school year.

Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience.

What You'll Do

As a member of Sentry’s Claims Contact Center you will be the initial contact for our customer when an incident occurs. In addition, you will:

• Work with a team to successfully meet department phone Key Performance Indicators
• Process claims for policyholders, claimants and others over the phone
• Assist with processing claims that are received over the internet/mail
• Participate in weekly team huddles and associate engagement activities
• Attend informational overviews of various business units within the Sentry organization
• Gain the opportunity to job shadow / network based on career interest

What it Takes

To be eligible for this opportunity you must meet the following criteria:

• Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College
• Expected graduation date of May 2028 through May 2029
• Available for 15-19 hours per week during the semester with the potential of up to 40 hours during summer or school breaks
• Must be in good academic standing
• Display leadership potential
• Demonstrated learning mindset — actively seeks feedback, embraces new challenges, and shows a willingness to develop new skills, and gain industry knowledge
• Ability to work in a team atmosphere
• Strong punctuality and dependability
• Solid verbal and written communication skills
• Spanish-speaking bilingual skills a plus- with additional compensation

Here is what you can look forward to as part of our team:

As a part of the program, you won’t just be shadowing. You’ll do real, impactful work while growing your career. Here’s a look at what you can expect:

• Meaningful experience & mentorship:Dive right into a professional corporate setting where you can add value, build your skills, and get direct exposure to company leadership and executives.
• Flexibility and a complete setup:Enjoy a hybrid schedule—work from home on Mondays and Fridays and collaborate in the office Tuesday through Thursday—plus all the tech you need, including a laptop and monitors.
• Financial and living support:Benefit from competitive pay, parking close to our offices, and a meal stipend depending on your location.
• Connection and community:Build your professional network and make friends through team social events and networking opportunities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America's Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America's Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.

Your Career, Our Community

Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teamstab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.