Customer Experience Specialist - Solve, Support & Grow

DriveTime; Mesa (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Company-paid life insurance

Tuition reimbursement program

Wellness program

Competitive pay

Paid time off

Social events and team gatherings

Job summary

DriveTime in Mesa, Arizona is looking for a dedicated customer service representative focusing on effective communication and problem-solving skills. You will interact with customers via phone and social media, ensuring satisfaction while managing inquiries and complaints.

Applicants should have a High School Diploma and a minimum of 2 years in customer service or related fields. Benefits include medical coverage, 401(k) plans, and opportunities for professional growth.

Qualifications

• Minimum 2+ years of experience in collections, financial services, and/or phone-based sales.
• Experience in customer service or customer relations.
• Ability to manage conflict and understand customer situations.

Responsibilities

• Respond promptly to inquiries and complaints.
• Interact with customers via phone, text, and social media.
• Maintain attention to detail for accurate case work.
• Manage customer conflict while under pressure.
• Meet or exceed performance goals for customer experience.

Skills

Excellent verbal and written communication skills

Detail-oriented mindset

Time-management skills

Ability to work well in a team

Passionate and goal-oriented

Positive emotional resilience

Education

High School Diploma

Job description

DriveTime in Mesa, Arizona is looking for a dedicated customer service representative focusing on effective communication and problem-solving skills. You will interact with customers via phone and social media, ensuring satisfaction while managing inquiries and complaints.

Applicants should have a High School Diploma and a minimum of 2 years in customer service or related fields. Benefits include medical coverage, 401(k) plans, and opportunities for professional growth.