Multichannel Customer Support Specialist

DriveTime Automotive Group; Mesa (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K) and life insurance

Tuition reimbursement

In-house gym

Wellness program

Game room for relaxation

Paid time off

Job summary

DriveTime Automotive Group is seeking a Customer Support Specialist in Mesa, AZ. This role involves responding promptly to customer inquiries, managing conflicts, and ensuring customer satisfaction through effective communication across various platforms.

Ideal candidates will have a high school diploma and at least two years of experience in customer service or related fields. DriveTime offers comprehensive benefits including medical, dental, and paid time off, along with various professional growth opportunities.

Qualifications

• 2+ years of experience in collections, financial services, phone-based sales, or customer service.

Responsibilities

• Respond to inquiries and complaints promptly through proactive follow-ups.
• Interact with customers via phone, text, and social media.
• Communicate with business lines to address customer concerns.
• Research customer issues diligently.
• Manage customer conflicts effectively.

Skills

Excellent verbal and written communication skills

Detail-oriented

Ability to work in a team environment

Problem-solving skills

Emotional resilience

Education

High School Diploma

Tools

Phone

Social Media

Job description

DriveTime Automotive Group is seeking a Customer Support Specialist in Mesa, AZ. This role involves responding promptly to customer inquiries, managing conflicts, and ensuring customer satisfaction through effective communication across various platforms.

Ideal candidates will have a high school diploma and at least two years of experience in customer service or related fields. DriveTime offers comprehensive benefits including medical, dental, and paid time off, along with various professional growth opportunities.