Hybrid Customer Care Specialist II — Tech Support

Vitu; Irmo (SC); Ibrido; USD 24.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare Coverage

HSA/FSA

Generous PTO

Pet Insurance

Retirement Plan

ID Theft Insurance

Life and Disability Insurance

Commuter Benefits

Accident & Hospital Insurance

Tuition Reimbursement

Descrizione del lavoro

Vitu in Irmo, South Carolina is seeking a Customer Care Specialist II for a hybrid role. You will handle outbound inquiries, support tickets, and proactive account support, ensuring an effortless customer experience and timely resolution.

Responsibilities include Tier 1 troubleshooting, documenting inquiries, and collaborating with cross-functional teams. The ideal candidate has at least 3 years in client services within tech, and comfort with CRM systems such as Salesforce.

Competenze

• 3 years' experience in Client Services, Support, or related functions in the technology or software industry.
• Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software).
• Serves as a customer care agent for an assigned customer base or product area.
• Responds to customer inquiries received via telephone or online.
• Documents and reports on customer inquiries, status, and resolution.
• Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels.

Mansioni

• Receive and respond to customer requests via the outbound call queue and support ticketing systems.
• Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.

Conoscenze

CRM systems

Microsoft Office

Customer service

Communication

Formazione

High School Diploma/GED

Any degree beyond HS

Strumenti

Salesforce.com

Contact center software

Descrizione del lavoro

Vitu in Irmo, South Carolina is seeking a Customer Care Specialist II for a hybrid role. You will handle outbound inquiries, support tickets, and proactive account support, ensuring an effortless customer experience and timely resolution.

Responsibilities include Tier 1 troubleshooting, documenting inquiries, and collaborating with cross-functional teams. The ideal candidate has at least 3 years in client services within tech, and comfort with CRM systems such as Salesforce.