Customer Care Specialist II - Hybrid Tech Support

Vitu, Inc.; Irmo (SC); Ibrido; USD 24.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare Coverage

HSA/FSA

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life and Disability Insurance

Commuter Benefits

Accident & Hospital, Critical Illness

Descrizione del lavoro

Vitu, Inc. in Irmo, South Carolina is seeking a Customer Care Specialist II to join our hybrid team. You will assist customers via outbound calls, tickets, and online inquiries, delivering a responsive, helpful experience.

You’ll resolve standard issues, document interactions, and collaborate with internal teams to ensure fast, accurate solutions. Prior experience in tech or software support and familiarity with CRM tools are a plus.

Competenze

• 3 years' experience in Client Services, Support, or related functions in the technology or software industry.
• Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software).
• Serves as a customer care agent for an assigned customer base or product area.
• Responds to customer inquiries via telephone or online.
• Documents and reports on customer inquiries, status, and resolution.
• Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels.
• Determines problem source (hardware, software, user access), resolves issues where possible, refers to internal experts or management

Mansioni

• Receive and respond to customer requests via the outbound call queue and support ticketing systems.
• Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, showing respect and concern.
• Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration.
• May provide one-on-one training for new and/or existing customers while working on support issues to drive customer satisfaction.
• Apply appropriate security tools or processes to assess customer records or other electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Conoscenze

Client Services experience

Microsoft Office

Salesforce.com / CRM

Support ticketing systems

Formazione

High School Diploma/GED

Degree or certification beyond HS Diploma/GED

5 years’ customer service experience

Descrizione del lavoro

Vitu, Inc. in Irmo, South Carolina is seeking a Customer Care Specialist II to join our hybrid team. You will assist customers via outbound calls, tickets, and online inquiries, delivering a responsive, helpful experience.

You’ll resolve standard issues, document interactions, and collaborate with internal teams to ensure fast, accurate solutions. Prior experience in tech or software support and familiarity with CRM tools are a plus.