Hybrid Retail Customer Experience Pro

Pencor Services; Pocono Summit (PA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications in Northeastern Pennsylvania is seeking a Hybrid Customer Experience Specialist to support billing, troubleshooting, and sales while delivering a friendly, helpful customer experience over the phone and at our retail counter.

The role emphasizes listening, clear communication, and problem solving; training spans 11 weeks with a mix of home, in-person, and counter sessions, and the company offers health insurance, paid time off, tuition reimbursement, and a referral

Qualifications

• High School Diploma or G.E.D required.
• Established residency in Pennsylvania.
• Strong computer skills including Microsoft Office and Outlook.
• Excellent oral and written communication skills.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting, retention and sales interactions.
• Troubleshoot and resolve technical problems and general account inquiries in a single interaction.
• Educate customers about features and benefits and promote self-service options.
• Match products to customer needs through upgrades, self-installs, or equipment swaps.
• Handle payments with proper cash handling and receipts.

Skills

Customer service

Communication skills

Microsoft Office

Bilingual Spanish

Education

High School Diploma or G.E.D

Job description

Blue Ridge Communications in Northeastern Pennsylvania is seeking a Hybrid Customer Experience Specialist to support billing, troubleshooting, and sales while delivering a friendly, helpful customer experience over the phone and at our retail counter.

The role emphasizes listening, clear communication, and problem solving; training spans 11 weeks with a mix of home, in-person, and counter sessions, and the company offers health insurance, paid time off, tuition reimbursement, and a referral