Hybrid Customer Service Associate (Contract)

TEKsystems; United States; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Time Off / PTO

Job summary

TEKsystems is seeking a Contract Customer Service Representative in Minneapolis, MN. The role involves handling 80-100 inbound calls daily, scheduling service appointments, making outbound follow-up calls to guests after appointments, updating customer records in the internal system, and delivering high-quality customer service in a hybrid work setting.

The ideal candidate has 2+ years of customer service experience, a high school diploma or GED, and may have 6+ months of call center or

Qualifications

• 2+ years of customer service experience.
• High school diploma/GED.
• Preferred: 6+ months of call center experience.
• Dealerships - Walser, Morrie's, CarMax, Superior Ford, Apple Ford, Minnesota Motor Company, Jeff Belzer, Snell Motors, Poquet Auto Sales

Responsibilities

• Answer 80-100 inbound calls from customers
• Schedule appointments for customers to service vehicles
• Make outbound calls to follow up with guests post appointment
• Update customer information in internal system
• Provide high level or customer service

Skills

Customer service

Customer support

Call center

Technical support

Education

High school diploma/GED

Job description

TEKsystems is seeking a Contract Customer Service Representative in Minneapolis, MN. The role involves handling 80-100 inbound calls daily, scheduling service appointments, making outbound follow-up calls to guests after appointments, updating customer records in the internal system, and delivering high-quality customer service in a hybrid work setting.

The ideal candidate has 2+ years of customer service experience, a high school diploma or GED, and may have 6+ months of call center or