Customer Experience Specialist- Hybrid- Johnston & Murphy

Johnston&Murphy; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A well-known retail brand seeks a Customer Experience Specialist to provide support and enhance customer satisfaction. The ideal candidate will excel in communication, possess problem-solving skills, and have experience in a customer-facing role. Responsibilities include managing customer inquiries, achieving team goals, and contributing to process improvements. This hybrid position is suitable for individuals with a passion for customer service and a knack for learning new software. A high school diploma and proficiency in Microsoft Office are required.

Qualifications

• 1-2 years of customer service or call center experience.
• Proficiency in Microsoft Office, especially Word and Excel.
• Ability to learn new software quickly.

Responsibilities

• Provide timely support via phone and email concerning orders.
• Meet customer-focused goals individually and as a team.
• Act as an ambassador for the brand.

Skills

Excellent verbal communication skills

Excellent written communication skills

Problem-solving skills

Interpersonal skills

Ability to multi-task

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Excel

Word

Job description

Customer Experience Specialist- Hybrid- Johnston & Murphy

Job Category: Customer Service

Requisition Number: CUSTO002525

• Posted : January 19, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi‑task and manage your work as well as learn new software and applications.

Job Responsibilities:

• Provide timely support via phone and e‑mail from customers, retail stores and other departments concerning orders, shipments and returns
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
• Assist with special projects within our Retail Operations and E‑Commerce Departments

Job Requirements:

• 1‑2 years of customer service/call center experience; 1 year of retail experience preferred
• High school diploma or equivalent, some college preferred.
• Proficient in Microsoft Office; especially Word and Excel
• Ability to quickly learn new software and applications
• Excellent verbal and written communication skills
• Follow procedures in place with minimal error
• Ability to manage work and effectively multi‑task
• Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
• Must be able to work a scheduled shift between the hours of 7:00 am and 7:00 pm Monday‑Friday and an occasional Saturday shift from 9:00 am to 2:00 pm.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.