Hybrid Customer Experience Specialist

Cowtown Materials, Inc; West Chatsworth (CA); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability & Life Insurance

Wellness Benefits

401(k) Retirement Plan

Employee Stock Purchase Program

Paid Holidays & Vacation Days

Professional Growth Opportunities

Development & Training Programs

Job summary

SRS Distribution Inc. is seeking an entry-level Customer Service Representative in Chatsworth, CA. The role emphasizes delivering exceptional customer service in a fast-paced environment with training on drywall building materials.

The successful candidate will handle orders, assist customers face-to-face, by phone, or electronically, and collaborate with Sales and Operations to resolve issues and ensure a smooth order lifecycle. Bilingual is a plus.

Qualifications

• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Strong computer skills to include Microsoft Office Suite.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Identify customer needs and opportunities, proactively resolves issues and provides creative, effective solutions.
• Collaborates with cross-functional teams, including Sales and Operations, to address customer needs, resolve issues and ensure timely and effective solutions.
• Process customer orders accurately and efficiently through in-person, phone and other appropriate channels, while ensuring a seamless and positive customer experience.
• Utilize company systems and technology to accurately enter, update, and manage customer orders.
• Process customer sales transactions accurately and efficiently, including sales orders and cash purchases.
• Facilitate customer purchases from order through payment, ensuring accurate transactions and proper cash handling.
• Develop product knowledge to assist customers.

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

SRS Distribution Inc. is seeking an entry-level Customer Service Representative in Chatsworth, CA. The role emphasizes delivering exceptional customer service in a fast-paced environment with training on drywall building materials.

The successful candidate will handle orders, assist customers face-to-face, by phone, or electronically, and collaborate with Sales and Operations to resolve issues and ensure a smooth order lifecycle. Bilingual is a plus.