Bilingual Customer Care & Sales Associate (Building Materials)

SRS Distribution Inc.; Oakland (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Wellness Benefits

401(k) Retirement Plan

Employee Stock Purchase Program

Paid Holidays & Vacation Days

Professional Growth Opportunities

Development & Training Programs

Job summary

SRS Distribution Inc. is seeking a Customer Service Representative in Oakland, CA to deliver outstanding service to customers and employees in a fast-paced setting. The role includes handling calls, walk-ins, and written inquiries, routing complex questions to sales, and processing orders with accuracy.

The position emphasizes building product knowledge in drywall building materials and maintaining an organized showroom while supporting a broad range of benefits and growth opportunities.

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Customer service

Communication

Multitasking

Attention to detail

Bilingual preferred

Problem solving

Education

High school diploma or GED

Tools

Basic computer systems

Job description

SRS Distribution Inc. is seeking a Customer Service Representative in Oakland, CA to deliver outstanding service to customers and employees in a fast-paced setting. The role includes handling calls, walk-ins, and written inquiries, routing complex questions to sales, and processing orders with accuracy.

The position emphasizes building product knowledge in drywall building materials and maintaining an organized showroom while supporting a broad range of benefits and growth opportunities.