Hybrid Customer Service Specialist

Westside Building Materials - Chatsworth; West Chatsworth (CA); On-site; USD 32,000 - 40,000; Full time

Job summary

Westside Building Materials - Chatsworth is seeking a Customer Service Representative to deliver exceptional service in a fast-paced environment in Chatsworth, CA. Training on building materials for drywall will be provided, and the role includes handling in‑person, phone, and written communications with customers and employees.

Responsibilities include processing orders, collaborating with Sales and Operations, and maintaining accurate order data in company systems.

Qualifications

• Minimum qualifications include ability to self-manage and interact with the public.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and comfortable with technology.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Identify customer needs and proactively resolve issues to enhance the customer experience.
• Coordinate with Sales and Operations to address customer needs and ensure timely solutions.
• Process customer orders accurately across in-person, phone and other channels.
• Enter, update, and manage customer orders in company systems.
• Process sales transactions including cash purchases with proper payment handling.
• Develop product knowledge to assist customers.

Skills

Communication skills

Detail-oriented

Professional phone/email/written comms

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Westside Building Materials - Chatsworth is seeking a Customer Service Representative to deliver exceptional service in a fast-paced environment in Chatsworth, CA. Training on building materials for drywall will be provided, and the role includes handling in‑person, phone, and written communications with customers and employees.

Responsibilities include processing orders, collaborating with Sales and Operations, and maintaining accurate order data in company systems.