Customer Service & Sales Support Specialist

Gypsum Management and Supply; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Insurance

Wellness Benefits

401(k)

Stock Purchase

Paid Holidays

Vacation Days

Growth Opportunities

Training Programs

Job summary

SRS Distribution Inc. is seeking a Customer Service Representative for its Maspeth, NY location to deliver professional communications by phone, in person, and in writing.

The role requires greeting customers, identifying issues, routing questions to the sales team, and processing orders with accuracy. The position emphasizes building product knowledge of drywall materials, maintaining a tidy showroom, and collaborating with sales and support staff in a dynamic office environment.

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Customer service

Communication skills

Multitask

Organization

Public interaction

Bilingual

Education

High school diploma or GED

Job description

SRS Distribution Inc. is seeking a Customer Service Representative for its Maspeth, NY location to deliver professional communications by phone, in person, and in writing.

The role requires greeting customers, identifying issues, routing questions to the sales team, and processing orders with accuracy. The position emphasizes building product knowledge of drywall materials, maintaining a tidy showroom, and collaborating with sales and support staff in a dynamic office environment.