Hybrid Customer Experience Specialist

Cabka; St. Louis (MO); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid work option

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Cabka in St. Louis is seeking a motivated Customer Service Representative to support customers by phone, email, chat or in person, ensuring accurate information and a positive customer experience.

You will handle orders, returns, exchanges and service requests, follow up on inquiries, and collaborate with internal teams to meet service levels while maintaining a customer-first attitude.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Initial experience in customer service, a call center environment or a related customer-facing role preferred.
• Fluent English, both written and spoken; additional language skills are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, chat or in person with accurate information.
• Address concerns, identify solutions and escalate complex cases when necessary.
• Process orders, returns, exchanges and service requests accurately and efficiently.
• Follow up with customers to ensure inquiries are resolved satisfactorily.
• Collaborate with internal teams to ensure a seamless customer experience.
• Meet service levels and customer satisfaction goals while maintaining a customer-first attitude.
• Identify opportunities to improve service processes and the overall experience.

Skills

Customer Orientation

Communication

Independent Work

Team Collaboration

Languages

Tools

CRM systems

ERP familiarity

MS Office

Job description

Cabka in St. Louis is seeking a motivated Customer Service Representative to support customers by phone, email, chat or in person, ensuring accurate information and a positive customer experience.

You will handle orders, returns, exchanges and service requests, follow up on inquiries, and collaborate with internal teams to meet service levels while maintaining a customer-first attitude.