Customer Service Leader - Elevate CX Across Teams (Hybrid)

Copeland; St. Louis (MO); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

Copeland is seeking a Customer Service Manager to lead and optimize customer service operations across multiple locations in a hybrid St. Louis environment.

This hands-on role emphasizes developing people, improving processes, and partnering with Sales, Operations, and Supply Chain to ensure exceptional customer experiences. The ideal candidate will have 5+ years in customer service roles, 3+ years in people leadership, and experience with Salesforce along with ERP implementations or system

Qualifications

• Bachelor's degree preferred; High School Diploma or GED acceptable with equivalent experience.
• 5+ years of customer service, customer support, customer operations, or related experience.
• 3+ years of people leadership experience with coaching, development, and performance management.
• Proven experience leading teams in a fast-paced environment.

Responsibilities

• Lead and develop customer service professionals across multiple locations.
• Oversee day-to-day customer service activities and manage escalations.
• Drive process improvements and standardize practices across locations.
• Collaborate with Sales, Operations, Supply Chain and other teams to improve customer outcomes.

Skills

Customer service leadership

People management

Cross-functional collaboration

Problem solving

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Copeland is seeking a Customer Service Manager to lead and optimize customer service operations across multiple locations in a hybrid St. Louis environment.

This hands-on role emphasizes developing people, improving processes, and partnering with Sales, Operations, and Supply Chain to ensure exceptional customer experiences. The ideal candidate will have 5+ years in customer service roles, 3+ years in people leadership, and experience with Salesforce along with ERP implementations or system