Shift Supervisor

Demo: NOT FOR ACTUAL USE; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

Demo: NOT FOR ACTUAL USE is seeking a customer service representative to join our team in St Louis. This role is vital for driving customer satisfaction through effective communication and expert product knowledge.

The ideal candidate will possess a Bachelor’s degree and 1-2 years of relevant experience, along with excellent communication skills and a passion for delivering exceptional service.

Qualifications

• 1-2 years proven experience in supporting client success.
• Strong customer-focus and service mindset.
• Ability to maintain extensive product knowledge.

Responsibilities

• Manage inbound customer communications via calls and emails.
• Advise customers on leveraging the product/service.
• Record customer interactions in internal systems.

Skills

Excellent written and verbal communication skills

Ability to address complaints effectively

Excellent time-management

Education

Bachelor’s degree or equivalent

Job description

Overview

Bob's is looking for a customer service representative to join our team in our St Louis office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills