Proactive Multichannel Customer Support Specialist

Protective; Clayton (MO); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Parental leave

Mental health benefits

Employee assistance program

Job summary

Protective Asset Protection in St. Louis is seeking a customer service representative to provide exceptional service to customers over the phone, email, chat, and social channels.

You will resolve inquiries, document details, and ensure satisfaction while meeting SLAs. You will work with several systems, handle multiple tasks, and take ownership to identify solutions, escalate when needed, and expand knowledge of products and promotions.

Qualifications

• Strong multitasking in a fast-paced environment.
• Experience in inbound call center or similar environment preferred.
• Ability to resolve conflicts and create customer satisfaction in difficult situations.
• Excellent written and verbal communication skills.

Responsibilities

• Assist customers via phone, email, chat, and social channels, ensuring a consistent and positive experience.
• Handle inquiries and resolve issues efficiently, effectively, and in a timely manner.
• Utilize multiple systems to access customer information, track interactions, and document details.
• Actively listen to customers, identify needs, and provide appropriate solutions or escalate when necessary.
• Take ownership of issues and follow through until resolution, ensuring customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Maintain knowledge of products, services, and promotions to address inquiries and offer solutions.
• Meet or exceed SLAs and quality standards; suggest improvements to processes.

Skills

Multitasking

Empathetic listening

Verbal communication

Written communication

Problem solving

Education

High school diploma

Tools

CRM systems

Customer service software

Phone systems

Job description

Protective Asset Protection in St. Louis is seeking a customer service representative to provide exceptional service to customers over the phone, email, chat, and social channels.

You will resolve inquiries, document details, and ensure satisfaction while meeting SLAs. You will work with several systems, handle multiple tasks, and take ownership to identify solutions, escalate when needed, and expand knowledge of products and promotions.