Customer Service Representative

Cabka Group; St. Louis (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model (1 day remote)

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Cabka Group in St. Louis is seeking a motivated Customer Service Representative to build relationships with customers, support inquiries by phone, email, chat or in person, and help create a positive customer experience.

You will process orders, returns, and service requests while coordinating with internal teams to ensure seamless service. High school diploma required; Associate's or Bachelor's degree preferred.

Qualifications

• Fluent English with strong written and spoken communication.
• Experience in customer service or call center environment is preferred.
• Basic proficiency in Microsoft Office and CRM systems is expected.

Responsibilities

• Respond to customer inquiries via phone, email, chat or in person with accurate information and professionalism.
• Address customer concerns and escalate complex cases when needed.
• Process orders, returns, exchanges and service requests accurately and efficiently.
• Follow up with customers to ensure inquiries are resolved satisfactorily.
• Collaborate with internal teams to meet customer needs and ensure a seamless experience.
• Strive to meet service level agreements and customer satisfaction goals.

Skills

Fluent English

Communication Skills

Teamwork

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

ERP system tasks

Job description

Cabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are limited, possibilities are endless. Together with our customers, we transform entire supply chains and beyond, combining technology, innovation, and sustainability.

To strengthen our team in St. Louis, we are looking for a motivated and customer-focused professional who enjoys building relationships, supporting customers, and finding solutions that create a positive customer experience. Join us as

Customer Service Representative

based in St. Louis, with

Your responsibilities

• Customer Support: Respond to customer inquiries via phone, email, chat or in person, providing accurate information and professional support.
• Issue Resolution: Address customer concerns, identify suitable solutions and escalat complex cases when necessary.
• Order & Service Processing: Process customer orders, returns, exchanges and service requests accurately and efficiently.
• Customer Follow-Up: Follow up with customers to ensure their inquiries and concerns have been resolved satisfactorily.
• Cross-Functional Collaboration: Work closely with internal teams to address customer needs and ensure a seamless customer experience.
• Service Quality: Meet service level agreements and customer satisfaction goals while maintaining a consistently customer-focused approach.
• Continuous Improvement: Identify opportunities to improve service processes and enhance the overall customer experience.
• Professional Customer Care: Maintain a professional, responsive and customer-first attitude in every interaction.

Your profile

• Education & Experience: High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Initial experience in customer service, a call center environment or a related customer-facing role is preferred.
• Customer Orientation: Passion for delivering excellent customer service and creating positive customer experiences through professional and solution-oriented communication.
• Communication Skills: Strong verbal and written communication skills with the ability to engage effectively with customers and internal stakeholders.
• Working Style: Ability to work independently while also collaborating effectively within a team environment.
• Systems & Digital Tools: Basic proficiency in Microsoft Office and CRM systems; experience with ERP system tasks is an advantage.
• Languages: Fluent English, both written and spoken; additional language skills are a plus.

What we offer

• Hybrid work with the option to work from home 1 day per week
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants as well as our employees – regardless of gender, age, religion and beliefs, sexual orientation and gender identity, physical and mental ability, cultural, ethnic or national origins. Are you an innovativeout-of-the-box thinker with a passion for changing the world to the better tomorrow?