Customer Service Representative

Cabka; St. Louis (MO); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid work option

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Cabka in St. Louis is seeking a motivated Customer Service Representative to support customers by phone, email, chat or in person, ensuring accurate information and a positive customer experience.

You will handle orders, returns, exchanges and service requests, follow up on inquiries, and collaborate with internal teams to meet service levels while maintaining a customer-first attitude.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Initial experience in customer service, a call center environment or a related customer-facing role preferred.
• Fluent English, both written and spoken; additional language skills are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, chat or in person with accurate information.
• Address concerns, identify solutions and escalate complex cases when necessary.
• Process orders, returns, exchanges and service requests accurately and efficiently.
• Follow up with customers to ensure inquiries are resolved satisfactorily.
• Collaborate with internal teams to ensure a seamless customer experience.
• Meet service levels and customer satisfaction goals while maintaining a customer-first attitude.
• Identify opportunities to improve service processes and the overall experience.

Skills

Customer Orientation

Communication

Independent Work

Team Collaboration

Languages

Tools

CRM systems

ERP familiarity

MS Office

Job description

Cabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are limited, possibilities are endless. Together with our customers, we transform entire supply chains and beyond, combining technology, innovation, and sustainability.

To strengthen our team in St. Louis, we are looking for a motivated and customer-focused professional who enjoys building relationships, supporting customers, and finding solutions that create a positive customer experience. Join us as

Customer Service Representative

based in St. Louis, with

Your responsibilities

• Customer Support: Respond to customer inquiries via phone, email, chat or in person, providing accurate information and professional support.
• Issue Resolution: Address customer concerns, identify suitable solutions and escalated complex cases when necessary.
• Order & Service Processing:Process customer orders, returns, exchanges and service requests accurately and efficiently.
• Customer Follow-Up: Follow up with customers to ensure their inquiries and concerns have been resolved satisfactorily.
• Cross-Functional Collaboration: Work closely with internal teams to address customer needs and ensure a seamless customer experience.
• Service Quality: Meet service level agreements and customer satisfaction goals while maintaining a consistently customer-focused approach.
• Continuous Improvement:Identify opportunities to improve service processes and enhance the overall customer experience.
• Professional Customer Care:Maintain a professional, responsive and customer-first attitude in every interaction.

Your profile

• Education & Experience:High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. Initial experience in customer service, a call center environment or a related customer-facing role is preferred.

• Customer Orientation: Passion for delivering excellent customer service and creating positive customer experiences through professional and solution-oriented communication.

• Communication Skills: Strong verbal and written communication skills with the ability to engage effectively with customers and internal stakeholders.

• Working Style:Ability to work independently while also collaborating effectively within a team environment.

• Systems & Digital Tools:Basic proficiency in Microsoft Office and CRM systems; experience with ERP system tasks is an advantage.

• Languages:Fluent English, both written and spoken; additional language skills are a plus.

What we offer

• Hybrid work with the option to work from home 1 day per week

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Flexible schedule

• Health insurance

• Life insurance

• Paid time off

• Referral program

• Vision insurance

• We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants as well as our employees — regardless of gender, age, religion and beliefs, sexual orientation and gender identity, physical and mental ability, cultural, ethnic or national origins. Are you an innovative out-of-the-box thinker with a passion for changing the world to the better tomorrow?