Customer Solutions Specialist

Mahoney Environmental; Woodridge (IL); On-site; USD 25,628 - 36,501; Full time

Job summary

Mahoney Environmental is seeking a Call Center Specialist to join their team in Woodridge, Illinois. This hybrid position allows for three days in the office and two days of working from home, with a work schedule from Monday to Friday, 10:00 am to 6:30 pm. The role involves handling inbound customer calls and assisting with various inquiries, as well as supporting the sales team.

The ideal candidate should have at least three years of customer service experience, strong multi-tasking abilities, excellent computer skills, and a customer service-driven mindset. Bilingual in Spanish is preferred. The starting pay for this role is $22.55 per hour.

Qualifications

• Minimum of 40 words per minute typing speed.
• At least 3 years of customer service experience, preferably in a call center.
• Ability to lift 25 lbs.

Responsibilities

• Handle 50-60 inbound calls for multiple services.
• Assist with customer requests and inquiries.
• Maintain existing customers and support sales efforts.
• Data entry and report management.
• Follow procedures for technical and safety issues.

Skills

Bilingual in Spanish

Multi-tasking

Attention to detail

Problem-solving skills

Excellent computer skills

Phone etiquette

Strong work ethic

Customer service driven

Tools

Microsoft Office

Job description

Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities.

Bilingual in Spanish is preferred but not required.

HYBRID 3 days in office, 2 days WFH.

Work schedule: Monday through Friday 10:00 am- 6:30 pm.

Starting rate: $22.55 an hour.

What you'll do:

• Professionally handle 50-60 inbound calls for multiple lines of service
• Assist and resolve customer requests and inquiries
• Maintain and retain existing customers with an opportunity to grow the business
• Assist with data entry, reports, and other assignments to support our sales team
• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues
• Create work order requests and email proper groups based on priority issues
• Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns
• Other duties as assigned

What you can expect:

• This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and/or managing off phone work
• Significant daily interaction with customers, other internal team members and members of the sales team
• Work is performed in an office environment with a moderate noise level and regular distractions
• Regular use of computer, keyboard, and mouse

What you already have:

• Bilingual in Spanish is preferred, not required
• Strong multi-tasking, attention to detail and problem-solving skills
• Excellent computer skills and phone etiquette are necessary. Min of 40 wpm
• Strong knowledge of Microsoft Office (Outlook, Word, and Excel)
• Keep a positive attitude under stressful situations is a must
• High energy level and enjoys a fast-paced environment
• Punctual
• Possess a strong work ethic, team player mentality and customer service driven
• At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus
• Ability to lift 25 lbs

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.