Customer Experience Specialist

Wilbert Plastic Services; White Bear Lake (MN); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Job summary

WILBERT INC is seeking a Customer Service Representative in Minnesota to act as a liaison between customers and the company. You will handle complaints, orders, and billing while maintaining a professional rapport with customers.

The role requires strong communication, problem-solving, and data management skills. A comprehensive benefits package and opportunities for growth are offered in a dynamic plastics-focused environment.

Qualifications

• Associate’s degree or equivalent experience in customer service or related field preferred
• Experience in the plastics industry preferred
• All required WilbertU Courses based on job title

Responsibilities

• Schedule orders, including resolving purchase order discrepancies and communicating changes.
• Implement changes to sales orders.
• Maintain daily backlog metrics based on customer orders
• Communicate and escalate any potential impact to the customer
• Review ECNs on orders in process and notify the customer.
• Review product returns for quality assurance, communicate with the customer, and create a replacement order, if necessary.
• Communicate with the customer during the placement and acceptance of the order.
• Attend Plant Intelligence meetings as required.
• Ensure adherence to WPS Operational Excellence Manual and all associated policies and processes
• Observe all established safety rules and regulations and maintain work area in a neat and orderly condition

Skills

Written communication

Verbal communication

Phone handling

Customer support

Office software

Data mining

Read documents

Problem solving

Teamwork

Education

Associate degree

Tools

Office software

Job description

WILBERT INC is seeking a Customer Service Representative in Minnesota to act as a liaison between customers and the company. You will handle complaints, orders, and billing while maintaining a professional rapport with customers.

The role requires strong communication, problem-solving, and data management skills. A comprehensive benefits package and opportunities for growth are offered in a dynamic plastics-focused environment.