Hybrid Customer Experience & Logistics Specialist

Planet Pharma; Woburn (MA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Planet Pharma is seeking a Customer Experience Specialist in the Woburn, MA area for a hybrid role blending onsite work with remote elements. The position focuses on delivering a seamless order-to-delivery experience, coordinating with sales, logistics partners, and internal teams to ensure accurate orders, timely shipments, and proactive communication.

Hours are M-F, 12:00 PM - 8:30 PM, with some office visits as needed.

Responsibilities

• Serve as the primary point of contact for customers regarding orders, delivery timelines, and product availability.
• Process and manage customer orders within ERP systems, ensuring accuracy and completeness.
• Provide timely responses to customer inquiries, including order status, shipping updates, and product information.
• Maintain accurate customer records and order documentation.
• Coordinate closely with the sales team to support customer needs and ensure alignment on order fulfillment.
• Coordinate shipments with internal warehouse teams, third-party logistics providers, and freight carriers.
• Monitor order fulfillment and shipment status to ensure on-time delivery.

Job description

Planet Pharma is seeking a Customer Experience Specialist in the Woburn, MA area for a hybrid role blending onsite work with remote elements. The position focuses on delivering a seamless order-to-delivery experience, coordinating with sales, logistics partners, and internal teams to ensure accurate orders, timely shipments, and proactive communication.

Hours are M-F, 12:00 PM - 8:30 PM, with some office visits as needed.