Hybrid Customer Experience Specialist

West Pharmaceutical Services, Inc; Exton (PA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO and holidays

Inclusive culture

Performance bonuses

Job summary

West Pharmaceutical Services, Inc. is seeking a Client-Facing Associate in the Customer Engagement team to manage relationships across the sales lifecycle and deliver a differentiated customer experience.

You will partner with Account Managers, Technical Customer Services, Demand Planning and Supply Chain to ensure customer satisfaction, acting as an advocate for assigned customers. This hybrid role requires on-site presence at least 3 days per week with travel modestly up to 5%.

Qualifications

• Minimum 3 years of client services or customer service experience.
• ERP tools like SAP SD experience required.
• Proficiency with MS Office and data reporting.

Responsibilities

• Provide differentiated service for Strategic Accounts and own the customer journey.
• Serve as SPOC for all customer relationship matters within assigned accounts.
• Collaborate with Account Managers, Technical Customer Services, Demand Planning and Supply Chain to ensure a seamless customer experience.

Skills

ERP experience

SAP SD

MS Office

Strong communication

Customer service

Education

High School Diploma or GED

Tools

SAP SD

MS Office

Job description

West Pharmaceutical Services, Inc. is seeking a Client-Facing Associate in the Customer Engagement team to manage relationships across the sales lifecycle and deliver a differentiated customer experience.

You will partner with Account Managers, Technical Customer Services, Demand Planning and Supply Chain to ensure customer satisfaction, acting as an advocate for assigned customers. This hybrid role requires on-site presence at least 3 days per week with travel modestly up to 5%.