Order Fulfillment Specialist (Hybrid)

Dawar Consulting; Indianapolis (IN); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Paid sick leave

401K

Job summary

Dawar Consulting is seeking an Order Fulfillment Specialist based in Indianapolis, IN with a hybrid work arrangement. The role manages end-to-end customer order experiences, from inquiry to delivery, coordinating with internal teams to resolve issues and improve processes.

The position requires experience in customer service or related operations, strong communication, and familiarity with order management. SAP and Salesforce experience are preferred, with a focus on accuracy and efficiency.

Qualifications

• Associate’s degree + 1 year of customer service experience, or 3+ years of customer service experience.
• Strong verbal and written communication skills.
• Experience with order management, order fulfillment, customer service, or related operations.
• SAP and Salesforce experience preferred.
• Strong problem-solving, organization, and multitasking abilities.
• Ability to work effectively in a hybrid, on-site environment.

Responsibilities

• Manage customer inquiries and orders from initiation through delivery via phone and email.
• Process order changes, replacements, returns, credits, and debits.
• Troubleshoot issues related to pricing, invoicing, products, and logistics.
• Track and analyze customer/order trends and proactively resolve issues.
• Coordinate product promotions, process changes, and marketing initiatives.
• Partner with internal and external stakeholders to resolve customer issues and improve service.
• Identify process improvements and support quality objectives.
• Provide reporting, specialized support, and assistance with special projects.

Skills

Customer service

Order management

Communication skills

Problem-solving

Multitasking

Education

Associate's degree or 1 year customer service OR 3+ years customer service

Tools

SAP

Salesforce

Job description

Our client, a worldleader in life sciences and diagnostics, is looking for a“OrderFulfillment Specialist” based in Indianapolis, IN(Hybrid).

Job Duration:LongTerm Contract(Possibility Of Extension)

Pay Rate : $26/hr on W2

Company Benefits: Medical, Paid Sickleave, 401K

Role Overview
The Order Fulfillment Specialist manages the end-to-end customer orderexperience from inquiry through delivery. This role handles customercommunications, order changes, returns, credits/debits, pricing, invoicing, andlogistics while partnering with internal teams to resolve issues and improveprocesses.

Key Responsibilities

• Managecustomer inquiries and orders from initiation through delivery via phoneand email.
  
• Processorder changes, replacements, returns, credits, and debits.
  
• Troubleshootissues related to pricing, invoicing, products, and logistics.
  
• Trackand analyze customer/order trends and proactively resolve issues.
  
• Coordinateproduct promotions, process changes, and marketing initiatives.
  
• Partnerwith internal and external stakeholders to resolve customer issues andimprove service.
  
• Identifyprocess improvements and support quality objectives.
  
• Providereporting, specialized support, and assistance with special projects.
  

Required Qualifications

• Associate’sdegree + 1 year of customer service experience, or 3+ years of customerservice experience.
  
• Strongverbal and written communication skills.
  
• Experiencewith order management, order fulfillment, customer service, or relatedoperations.
  
• SAPand Salesforce experience preferred.
  
• Strongproblem-solving, organization, and multitasking abilities.
  
• Abilityto work effectively in a hybrid, on-site environment.