Hybrid Customer Experience Lead: Strategy, Ops & Growth

3PL Hub Inc.; Ogden (UT); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

STORD, The Consumer Experience Company, is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service solutions are executed smoothly and aligned with client needs. You will drive operational efficiency, support business transformation efforts, and maintain financial accuracy while identifying growth opportunities.

This onsite role (4 days/week in the office, 1 day remote) operates between 8:30am and 5:30pm, focusing on

Formación

• Experience in customer experience or account management.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building with stakeholders.
• Analytical mindset with attention to detail and problem solving.
• Experience with financial processes including invoicing audits.

Responsabilidades

• Act as the main liaison between customers and internal teams to address service needs.
• Identify client service requirements to cross-functional teams.
• Oversee complex service solutions for seamless program execution.
• Partner with account leadership on business transformation for efficiency.
• Lead customer business reviews and provide strategic recommendations.
• Audit invoices and track accounts receivable to ensure financial accuracy.
• Maintain documentation to drive performance and issue resolution.
• Collaborate to identify and convert growth opportunities into results.

Conocimientos

Customer experience

Account management

Multi-tasking

Communication

Accounts receivable

Invoice auditing

Business reviews

Descripción del empleo

STORD, The Consumer Experience Company, is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service solutions are executed smoothly and aligned with client needs. You will drive operational efficiency, support business transformation efforts, and maintain financial accuracy while identifying growth opportunities.

This onsite role (4 days/week in the office, 1 day remote) operates between 8:30am and 5:30pm, focusing on