Hybrid CX Manager — Strategy, Ops & Growth

Stord; Ogden (UT); Hybrid; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service needs are met and SLAs are adhered to. You will drive operational efficiency, collaborate on business transformation, and lead reviews to optimize the customer journey.

The role sits onsite in the office 4 days per week with 1 day remote, working 8:30am–5:30pm. Strong communication and analytical skills are required to manage complex service solutions and

Qualifikationen

• Experience in customer experience, account management, or related field.
• Ability to manage multiple priorities and complex service solutions in fast-paced environments.
• Excellent communication and relationship-building with internal and external stakeholders.
• Analytical mindset with attention to detail and problem-solving abilities.
• Experience with financial processes including auditing invoices and managing accounts receivable.
• Ability to lead customer business reviews and provide strategic recommendations.

Aufgaben

• Act as the main liaison between customers and internal teams to address service needs.
• Identify and communicate client requirements to cross-functional teams, ensuring SLAs.
• Oversee management and implementation of complex service solutions for seamless execution.
• Collaborate with account leadership on business transformation to improve processes and financial performance.
• Lead and coordinate customer business reviews with strategic insights and recommendations.
• Audit customer invoices, track A/R, and resolve issues for financial accuracy.
• Maintain thorough meeting notes and action items to drive performance and resolution.
• Identify growth opportunities and convert them into tangible results.

Kenntnisse

Customer experience

Account management

Stakeholder management

Analytical mindset

Financial processes

AR / invoicing

CRM tools

Tools

CRM software

Jobbeschreibung

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service needs are met and SLAs are adhered to. You will drive operational efficiency, collaborate on business transformation, and lead reviews to optimize the customer journey.

The role sits onsite in the office 4 days per week with 1 day remote, working 8:30am–5:30pm. Strong communication and analytical skills are required to manage complex service solutions and