Hybrid Customer Experience Lead - Drive Service Excellence

Stord; Ogden (UT); Híbrido; USD 90.000 - 125.000; Jornada completa

Descripción de la vacante

Stord in Ogden, UT is seeking a Customer Experience Manager who will act as the primary liaison between customers and internal teams, optimizing service solutions and driving financial accuracy. You will collaborate with cross-functional teams to enhance customer programs and identify opportunities for growth.

This onsite role sits four days a week with one day remote, offering exposure to operating metrics, SLAs, and transformative initiatives that improve customer outcomes and overall

Formación

• Experience in customer experience, account management, or related fields.
• Excellent communication and relationship-building skills with internal and external stakeholders.
• Analytical mindset with attention to detail and problem-solving abilities.

Responsabilidades

• Act as the main liaison between customers and internal teams to address service needs and ensure business alignment.
• Oversee invoicing audits, track outstanding accounts receivable, and ensure financial accuracy.
• Identify growth opportunities and provide strategic recommendations to improve service processes and outcomes.
• Lead customer business reviews and coordinate with account leadership on transformation efforts to enhance performance.

Conocimientos

Customer Experience

Account Management

Stakeholder Management

Data Analysis

Financial Acumen

Herramientas

CRM software

Descripción del empleo

Stord in Ogden, UT is seeking a Customer Experience Manager who will act as the primary liaison between customers and internal teams, optimizing service solutions and driving financial accuracy. You will collaborate with cross-functional teams to enhance customer programs and identify opportunities for growth.

This onsite role sits four days a week with one day remote, offering exposure to operating metrics, SLAs, and transformative initiatives that improve customer outcomes and overall