Hybrid Customer Experience Lead — Strategy, Ops & Growth

3PL Hub Inc.; Hebron Estates (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Stord, The Consumer Experience Company, seeks an energetic account management professional to join our customer experience team. You will be the main liaison between customers and internal teams, manage complex service solutions, and drive alignment with SLAs.

This onsite role requires strong communication, multitasking, and financial awareness as you audit invoices and track A/R. Office 4 days a week with 1 day remote, 8:30am–5:30pm.

Qualifications

• Proven experience in customer experience or account management.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.

Skills

Customer experience

Account management

Communication

Analytical mindset

Financial processes

CRM

Tools

CRM software

Job description

Stord, The Consumer Experience Company, seeks an energetic account management professional to join our customer experience team. You will be the main liaison between customers and internal teams, manage complex service solutions, and drive alignment with SLAs.

This onsite role requires strong communication, multitasking, and financial awareness as you audit invoices and track A/R. Office 4 days a week with 1 day remote, 8:30am–5:30pm.