Customer Experience Manager — Hybrid, Cross-Functional Leader

Stord-Warehous; Hebron Estates (KY); Hybride; USD 60 000 - 80 000; Plein temps

Résumé du poste

Stord, The Consumer Experience Company, is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams including operations, IT, and finance. This onsite role sits in the Kentucky office four days a week with one day remote, from 8:30am to 5:30pm, focusing on understanding client service needs and aligning solutions to ensure SLA-driven execution.

You will audit invoices, manage accounts receivable, lead customer business reviews, and identify

Qualifications

• Experience in customer experience or account management.
• Strong communication and relationship-building skills.
• Analytical mindset with attention to detail.

Responsabilités

• Act as main liaison between customers and internal teams to address service needs and ensure alignment.
• Identify client service requirements and ensure effective execution with SLAs.
• Audit invoices and manage accounts receivable; lead customer business reviews.

Connaissances

Customer experience

Account management

Prioritization

Communication

Analytical mindset

Financial processes

Outils

CRM tools

Description du poste

Stord, The Consumer Experience Company, is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams including operations, IT, and finance. This onsite role sits in the Kentucky office four days a week with one day remote, from 8:30am to 5:30pm, focusing on understanding client service needs and aligning solutions to ensure SLA-driven execution.

You will audit invoices, manage accounts receivable, lead customer business reviews, and identify