Customer Experience Lead | Remote Day, Cross‑Team Impact

Stord-Warehous; Salt Lake City (UT); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams. You will ensure smooth execution of service solutions and optimize customer experience in a hybrid onsite role in Salt Lake City, UT.

You will collaborate with operations, IT, and finance to drive operational efficiency and identify growth opportunities while maintaining financial accuracy.

Qualifications

• Experience in customer experience or account management.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Experience with financial processes, including invoicing and AR.
• Ability to lead customer business reviews and provide strategic recommendations.

Responsibilities

• Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee management and implementation of complex service solutions to ensure seamless program execution.
• Partner with account leadership on transformation efforts to enhance service processes and efficiency.
• Lead and coordinate customer business reviews with strategic insights and recommendations for improvement.
• Audit customer invoices, track accounts receivable, and facilitate timely resolution for financial accuracy.
• Maintain documentation to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

Job description

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams. You will ensure smooth execution of service solutions and optimize customer experience in a hybrid onsite role in Salt Lake City, UT.

You will collaborate with operations, IT, and finance to drive operational efficiency and identify growth opportunities while maintaining financial accuracy.