Customer Experience Lead — Cross-Functional Solutions

Stord, Inc.; Washington; Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Stord, Inc. is seeking a Customer Experience Manager I to serve as the main liaison between customers and internal teams, focusing on understanding client needs and ensuring smooth service delivery.

You will drive operational efficiency, support business transformation, and maintain financial accuracy while identifying growth opportunities and delivering strategic insights to strengthen long-term relationships.

Formación

• Experience in customer experience, account management, or a related field.
• Ability to manage multiple priorities and complex service solutions in a fast-paced environment.
• Excellent communication and relationship-building skills with internal and external stakeholders.
• Analytical mindset with attention to detail and problem-solving.
• Experience with financial processes, including auditing invoices and accounts receivable.
• Ability to lead customer business reviews and provide strategic recommendations.

Responsabilidades

• Serve as the main liaison between customers and internal teams for service needs and alignment.
• Identify and communicate client service requirements to cross-functional teams and SLAs.
• Oversee the management and implementation of complex service solutions for seamless program execution.
• Partner with account leadership on business transformation to enhance processes, efficiency, and finances.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations.
• Audit customer invoices, track outstanding accounts receivable, and resolve financial issues promptly.
• Maintain comprehensive documentation to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

Conocimientos

Customer experience

Account management

Communication

Relationship building

Analytical mindset

Financial processes

Auditing invoices

Accounts receivable

Leading business reviews

Strategic recommendations

Herramientas

CRM tools

Descripción del empleo

Stord, Inc. is seeking a Customer Experience Manager I to serve as the main liaison between customers and internal teams, focusing on understanding client needs and ensuring smooth service delivery.

You will drive operational efficiency, support business transformation, and maintain financial accuracy while identifying growth opportunities and delivering strategic insights to strengthen long-term relationships.