Hybrid Customer Experience Manager – Dallas

Stord; Dallas (TX); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Stord, The Consumer Experience Company, is seeking a Customer Experience Manager to act as the primary liaison between customers and internal teams, ensuring service solutions are executed smoothly and aligned with billing and financial accuracy. This onsite role sits in Dallas with one remote day per week and focuses on enhancing customer experience across the client portfolio.

You will lead customer business reviews, identify growth opportunities, and collaborate with cross-functional teams to

Qualifications

• Experience in customer experience or account management.
• Strong communication and relationship-building skills.
• Analytical mindset with attention to detail.

Responsibilities

• Serve as the primary liaison between customers and internal teams.
• Identify client service requirements and ensure SLA adherence.
• Oversee complex service solutions and program execution.
• Conduct customer business reviews with strategic insights.
• Audit invoices and manage accounts receivable for accuracy.
• Document meetings and action items to drive performance.

Skills

Customer experience

Account management

Communication

Analytics

Relationship-building

Project management

Tools

CRM tools

Accounting software

Job description

Stord, The Consumer Experience Company, is seeking a Customer Experience Manager to act as the primary liaison between customers and internal teams, ensuring service solutions are executed smoothly and aligned with billing and financial accuracy. This onsite role sits in Dallas with one remote day per week and focuses on enhancing customer experience across the client portfolio.

You will lead customer business reviews, identify growth opportunities, and collaborate with cross-functional teams to