Hybrid CX Manager — Ops & Strategy

Stord; Dallas (TX); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Stord is the Consumer Experience Company, powering seamless checkout through delivery for today’s leading brands. As a Customer Experience Manager I, you will be the primary liaison between customers and internal teams, ensuring service solutions run smoothly and with financial accuracy.

This onsite four days per week with one day remote role sits in Dallas, focusing on growing client relationships, auditing invoices, and driving operational efficiency through cross-functional partnership.

Qualifications

• Proven experience in customer experience, account management, or related field.
• Ability to manage multiple priorities and complex service solutions.
• Excellent communication and relationship-building skills.
• Analytical mindset with attention to detail and problem solving.
• Experience with financial processes, including auditing invoices and AR.
• Ability to lead customer business reviews and provide strategic recommendations.

Responsibilities

• Act as main contact between customers and internal teams to address service needs.
• Identify and communicate client requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee management and implementation of complex service solutions to ensure seamless customer program execution.
• Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
• Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
• Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

Skills

Customer experience

Account management

Multitasking

Communication

Analytical mindset

AR auditing

Tools

CRM tools

Job description

Stord is the Consumer Experience Company, powering seamless checkout through delivery for today’s leading brands. As a Customer Experience Manager I, you will be the primary liaison between customers and internal teams, ensuring service solutions run smoothly and with financial accuracy.

This onsite four days per week with one day remote role sits in Dallas, focusing on growing client relationships, auditing invoices, and driving operational efficiency through cross-functional partnership.