Strategic Customer Experience Lead

Stord, Inc.; Taylorsville (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Stord, Inc. in Utah is seeking a seasoned Customer Experience / Account Management professional to serve as the primary liaison between clients and internal teams, ensuring programs run smoothly and targets are met.

You will review invoices, manage relationships, and drive operational improvements across SLAs and financial processes, joining a fast-growing company expanding nationwide. The role emphasizes strategic guidance, cross-functional teamwork, and delivering exceptional consumer

Qualifications

• Proven experience in customer experience or account management.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder relationship skills.
• Analytical mindset with strong problem-solving abilities.

Responsibilities

• Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
• Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
• Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
• Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

Skills

Customer experience

Account management

Cross-functional collaboration

Communication

Analytical mindset

Tools

CRM software

Job description

Stord, Inc. in Utah is seeking a seasoned Customer Experience / Account Management professional to serve as the primary liaison between clients and internal teams, ensuring programs run smoothly and targets are met.

You will review invoices, manage relationships, and drive operational improvements across SLAs and financial processes, joining a fast-growing company expanding nationwide. The role emphasizes strategic guidance, cross-functional teamwork, and delivering exceptional consumer