Hybrid Customer Experience Banker & Financial Concierge

Huntington Bancshares, Inc.; Jackson (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker in Jackson, MI. The role focuses on helping walk-in customers achieve financial goals through deposit products and a proactive sales approach.

You will handle transactions, educate clients, and refer them to suitable bank services. You’ll support relationship growth while following policies and delivering outstanding service in a collaborative office setting.

Qualifications

• Experience delivering excellent customer service in a banking or retail setting.
• Ability to explain consumer deposit products clearly to customers.
• Proven track record identifying opportunities to grow customer relationships through a disciplined sales process.

Responsibilities

• Provide exemplary customer service and resolve issues promptly.
• Educate customers about deposit products and services.
• Identify opportunities to grow relationships via outbound calls and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Cash handling

Sales in banking

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker in Jackson, MI. The role focuses on helping walk-in customers achieve financial goals through deposit products and a proactive sales approach.

You will handle transactions, educate clients, and refer them to suitable bank services. You’ll support relationship growth while following policies and delivering outstanding service in a collaborative office setting.