Customer Experience Banker | Flexible Hybrid Banking

Huntington Bancshares, Inc.; Gatesville (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker to act as a Financial Concierge for walk-in customers.

You will help retain and grow consumer and business relationships by identifying financial goals and recommending deposit, loan, and other banking products and services. You will process customer transactions accurately and educate customers on bank products and technology while adhering to all policies and procedures.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Licenses: Fingerprints required by NMLS regulations.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Technology literacy

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker to act as a Financial Concierge for walk-in customers.

You will help retain and grow consumer and business relationships by identifying financial goals and recommending deposit, loan, and other banking products and services. You will process customer transactions accurately and educate customers on bank products and technology while adhering to all policies and procedures.