Hybrid Customer Experience Associate — 3-Month Contract

Faire; United States; Hybrid; USD 19,000 - 27,000; Full time

Job summary

Faire is seeking a Customer Experience Associate to support independent retailers globally. The role blends phone, chat, and email interactions, with on-site and remote elements in a hybrid setup.

You will handle inquiries, resolve issues, and maintain strong relationships with our partner brands. Applicants should have proven customer service experience, strong communication, and proficiency with CRM tools.

Qualifications

• Experience in customer service, preferably in a phone-based support role.
• Excellent verbal communication and empathy.
• Proficiency in using CRM and other customer support tools.
• Strong problem-solving and adaptability.
• A team player who collaborates effectively in a remote environment.

Responsibilities

• Provide high-quality, real-time support to customers via phone/email/chat, addressing questions and concerns promptly.
• Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions and log communications.
• Collaborate with the team to meet and exceed key performance metrics (response times, CSAT, resolution).
• Participate in regular training to improve product knowledge and policies.
• Contribute to a supportive, knowledge-sharing team environment.

Skills

Customer service

Phone support

Verbal communication

Problem solving

Team player

Tools

Zendesk

Kustomer

Salesforce

Job description

Faire is seeking a Customer Experience Associate to support independent retailers globally. The role blends phone, chat, and email interactions, with on-site and remote elements in a hybrid setup.

You will handle inquiries, resolve issues, and maintain strong relationships with our partner brands. Applicants should have proven customer service experience, strong communication, and proficiency with CRM tools.