Customer Experience Specialist - Hybrid (Day Maker)

Archipelago Companies, LLC.; United States; Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Breakfast & lunch provided

Brand discounts

Anniversary gifts (5 & 10 years)

Medical, dental, vision insurance

Life insurance

401k with employer match

PTO & holidays

Beach and giveback days

Job summary

Archipelago Companies is seeking a Customer Service Specialist to deliver exceptional ecommerce experiences. The role is in-office hybrid in Irvine, CA, with four days in the office and four days remote, including occasional holiday work.

You will handle calls, emails and chats, process orders, tracking and returns, and support warranty replacements while maintaining high service standards. The ideal candidate has a bachelor’s degree and 2+ years of customer service experience, with proficiency

Qualifications

• Bachelor’s degree required.
• 2+ years of customer service experience.
• Full Circle and Shopify Plus experience a plus.
• Experience working with a service desk or ticketing tool is preferred.
• Proficient in MS Outlook and Excel.
• Actively seeks out AI-enabled tools and emerging technologies, adapting quickly to leverage them for improved productivity and compliance.

Responsibilities

• Provide exceptional customer experiences via calls, email, and chat for ecommerce site.
• Handle orders, tracking, locating stores, and returns/exchanges; respond within 24 hours.
• Process warranty-related replacement orders and resolve issues; escalate when needed.
• Develop systems and reports documenting consumer feedback and needs.
• Run daily, weekly and monthly reports; support front desk if needed.

Skills

Customer service

Multi-tasking

Attention to detail

Communication skills

Teamwork

Adaptability

Education

Bachelor's degree

Tools

MS Outlook

Excel

Shopify Plus

Service desk software

Job description

Archipelago Companies is seeking a Customer Service Specialist to deliver exceptional ecommerce experiences. The role is in-office hybrid in Irvine, CA, with four days in the office and four days remote, including occasional holiday work.

You will handle calls, emails and chats, process orders, tracking and returns, and support warranty replacements while maintaining high service standards. The ideal candidate has a bachelor’s degree and 2+ years of customer service experience, with proficiency