Hybrid Customer Care Associate - Contract-to-Hire

Agility360; Austin (TX); Hybrid; USD 25,000 - 27,000; Full time

Job summary

Agility 360 is seeking a Customer Care Associate for a contract-to-hire role in Austin, TX. The position requires handling inquiries via phone, email, and chat, delivering professional service, and building knowledge of client products.

A strong focus on accuracy, empathy, and timely resolutions is essential. The role offers a hybrid schedule with four days remote and one onsite shift, with compensation based on experience in the $18.50–$19.50 hourly range.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 3+ years in customer support role.
• Strong written and verbal communication skills with active listening.
• Typing speed of 35 wpm+ and proficient with multiple screens.
• Experience with Microsoft Office and basic data entry.

Responsibilities

• Handle inbound inquiries via phone, email, and chat for client customers.
• Provide accurate solutions and proactive guidance to customers.
• Attend new hire training and build product/process knowledge.
• Document interactions and escalate complex issues per guidelines.
• Meet or exceed response times and quality targets.
• Maintain schedule adherence in a high-volume environment.

Skills

Customer service

Communication

Problem solving

Multitasking

Typing 35 wpm+

Active listening

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Agility 360 is seeking a Customer Care Associate for a contract-to-hire role in Austin, TX. The position requires handling inquiries via phone, email, and chat, delivering professional service, and building knowledge of client products.

A strong focus on accuracy, empathy, and timely resolutions is essential. The role offers a hybrid schedule with four days remote and one onsite shift, with compensation based on experience in the $18.50–$19.50 hourly range.