Hybrid Customer Care Associate (Remote/Onsite)

Agility360; Irving (TX); Hybrid; USD 25,000 - 27,000; Full time

Job summary

Agility 360 in Irving, Texas, is seeking a Customer Care Associate for a 3-6 month contract-to-hire, hybrid schedule. You will manage inbound inquiries across phone, email and chat, delivering accurate solutions with empathy while upholding client service standards.

The ideal candidate has 3+ years in customer support, strong written and verbal communication, and proficiency with Microsoft Office while juggling multiple systems to resolve issues swiftly.

Qualifications

• 3+ years in customer support
• Strong written and verbal communication skills
• Ability to navigate multiple systems while maintaining accuracy

Responsibilities

• Handle inbound inquiries via phone, email, and chat
• Provide accurate solutions and proactive guidance
• Document conversations and follow escalation guidelines
• Meet performance metrics and attendance requirements

Skills

Customer support

Communication

Problem solving

Attention to detail

Typing 35wpm

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Multi-system navigation

Job description

Agility 360 in Irving, Texas, is seeking a Customer Care Associate for a 3-6 month contract-to-hire, hybrid schedule. You will manage inbound inquiries across phone, email and chat, delivering accurate solutions with empathy while upholding client service standards.

The ideal candidate has 3+ years in customer support, strong written and verbal communication, and proficiency with Microsoft Office while juggling multiple systems to resolve issues swiftly.